Entertainment should never come at the cost of your wellbeing. we888 is committed to providing a safe, transparent, and controlled gaming environment for every player on our platform. This page explains the tools, policies, and support resources available to help you stay in control.
PLAYER PROTECTION TOOLS
Every we888 account comes with a full suite of responsible gaming controls. These tools are available immediately through your account settings — no waiting period, no approval required.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, the platform will automatically block further deposits until the limit period resets. You can reduce your limit at any time with immediate effect; increasing a limit requires a mandatory 7-day cooling-off period before the higher limit takes effect.
Define the maximum duration of a single gaming session. When your session limit is reached, we888 will display a notification and log you out automatically. You can also set a reality-check reminder — a pop-up that appears at intervals of your choice (every 30, 60, or 90 minutes) to show how long you have been playing and your net balance change during the session.
Take a short break from gaming without permanently closing your account. we888 offers time-out periods of 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a time-out, your account is suspended from all wagering and deposits, but your balance remains intact and is fully accessible when the time-out expires. Time-outs cannot be reversed early — once set, the full period applies.
If you feel that a time-out is not sufficient, we888 offers self-exclusion for periods of 6 months, 1 year, 2 years, or 5 years — as well as a permanent self-exclusion option with no end date. During self-exclusion, your account is fully blocked, all active bonuses are forfeited, and your remaining balance is returned. we888 will also flag your account to prevent re-registration during the exclusion window.
In addition to deposit limits, you may set a maximum net loss threshold over a defined period. If your cumulative losses reach the limit you have set, we888 will block further wagers for the remainder of that period. Loss limits help you stay within a budget you are genuinely comfortable with, regardless of how a session is going. Like deposit limits, reducing a loss limit takes immediate effect.
Your we888 account dashboard provides a full, transparent history of your deposits, withdrawals, wagers, wins, losses, and total time spent playing — broken down by day, week, and month. Reviewing this data regularly is one of the most effective ways to maintain an honest picture of your gaming habits and ensure your play remains within limits that suit your personal financial situation.
KNOW THE SIGNS
Gambling can shift from entertainment to a problem gradually. Being aware of the early warning signs allows you — or someone you care about — to seek help before the situation escalates.
Chasing Losses
Continuing to play specifically to win back money you have already lost, often increasing bet sizes to try to recover faster.
Gambling Beyond Your Budget
Spending money on gambling that was set aside for essential expenses such as rent, food, household bills, or loan repayments.
Inability to Stop
Feeling unable to stop or reduce your gambling despite wanting to, or feeling anxious, irritable, or restless when you try to cut down.
Concealing Your Gambling
Hiding the extent of your gambling activity from family members, close friends, or colleagues out of shame or fear of their
reaction.
Borrowing to Gamble
Taking out loans, borrowing money from friends or family, or using credit cards specifically to fund gambling activity.
Gambling Affecting Relationships
Neglecting personal relationships, work responsibilities, or social commitments because of the time or money consumed by gambling.
SELF-ASSESSMENT
The following questions are designed to help you honestly evaluate your relationship with gambling. There are no scores or judgements — this is purely a personal reflection tool. If you find yourself answering "yes" to several of these questions, we encourage you to make use of the protection tools described above or to reach out for support.
Have you ever wagered more than you originally planned to in a single session?
Have you ever returned to gambling the day after a loss specifically to try to recover what you lost?
Have you ever lied to someone close to you about the amount of time or money you spend gambling?
Has gambling ever caused you to neglect a work deadline, family obligation, or important personal commitment?
Have you ever used money earmarked for bills, rent, or daily expenses to fund a gambling session?
Do you feel restless, irritable, or anxious on days when you are unable to gamble?
Have you ever borrowed money from another person or used credit specifically to gamble?
HOW TO ACTIVATE CONTROLS
All responsible gaming controls on we888 are accessible directly from your account settings. No support ticket is needed to activate deposit limits, time-outs, or session reminders. The steps below walk you through the process.
Navigate to the we888 Login page and sign in with your registered username and password. Two-factor authentication (2FA) is recommended for all accounts — enable it in your security settings if you have not done so already.
Click your username or account icon in the top-right corner of the platform. From the dropdown menu, select "Account Settings" to access your full profile and control panel.
In the Account Settings panel, locate the "Responsible Gaming" tab. This section contains all available player protection tools: deposit limits, loss limits, session time limits, reality-check reminders, time-out periods, and self-exclusion.
Select the tool you wish to activate and follow the on-screen instructions to set your preferred limits or exclusion period. Changes that reduce limits or activate time-outs take effect immediately. Changes that increase limits are subject to a mandatory 7-day cooling-off period.
Review your selections and confirm by clicking "Save Changes". A confirmation email will be sent to your registered address. If you do not receive a confirmation within 10 minutes, contact our support team at [email protected] to verify the change was applied.
If you are unable to access your account settings or require immediate assistance with self-exclusion, contact our 24/7 live chat support team directly. For self-exclusion requests, our support agents are trained to process your request within minutes, without requiring you to navigate the settings panel yourself.
LIMIT REFERENCE
A summary of the protection controls available at we888, their scope, and the rules that apply to each.
| Control Type | Available Periods | Takes Effect | Can Be Increased? | Can Be Reversed Early? |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (decrease) · 7 days (increase) | Yes — after 7-day cooling-off | N/A for decreases; cooling-off applies to increases |
| Loss Limit | Daily / Weekly / Monthly | Immediately (decrease) · 7 days (increase) | Yes — after 7-day cooling-off | N/A for decreases; cooling-off applies to increases |
| Session Time Limit | Per session (custom duration) | Next login session | Yes — immediately | Yes — can be adjusted between sessions |
| Reality-Check Reminder | Every 30 / 60 / 90 minutes | Immediately | Yes — immediately | Yes — can be adjusted or disabled at any time |
| Time-Out | 24h / 48h / 7 days / 14 days / 30 days | Immediately | N/A — duration is fixed on activation | No — full period applies without exception |
| Self-Exclusion | 6 months / 1 year / 2 years / 5 years / Permanent | Immediately | N/A — duration is fixed on activation | No — full exclusion period applies; permanent exclusion is irreversible |
OUR COMMITMENT
At we888, responsible gaming is not a compliance checkbox — it is a core pillar of how we operate. We believe that gambling should be a voluntary, affordable entertainment activity, never a financial strategy or an escape from stress. This policy outlines the obligations we have taken on as a platform and the standards we hold ourselves to in delivering a safe environment for all Indonesian players.
we888 operates a strict 21+ age policy consistent with Indonesian social norms and internationally recognised standards for online gaming. Age verification is conducted at the point of account registration through a mandatory KYC (Know Your Customer) process that requires players to submit a valid KTP (Kartu Tanda Penduduk — Indonesian national identity card) confirming their date of birth. No deposits, withdrawals, or real-money wagers are permitted until this verification is complete. Any account found to belong to a person under the age of 21 is immediately suspended, the balance is withheld pending compliance review, and the matter is referred to our compliance team.
All we888 customer support agents undergo dedicated responsible gaming training as part of their onboarding and participate in annual refresher programmes. Our agents are trained to recognise the behavioural signals of problem gambling in player interactions — such as repeated requests to reverse self-exclusion decisions, communications expressing frustration or distress about losses, or accounts showing patterns of high-frequency, escalating-stake play. When these signals are detected, agents are empowered to proactively offer responsible gaming resources and to escalate to the compliance team where warranted.
we888's platform includes automated monitoring systems that analyse account activity against a set of responsible gaming risk indicators. These indicators include sustained play duration without a break, rapid deposit sequences within short time windows, repeated deposits following withdrawal reversals, and significant increases in average wager size. Accounts that trigger risk thresholds receive an in-platform notification directing them to the responsible gaming tools page and — in higher-severity cases — a direct outreach from the we888 responsible gaming team.
Players who have activated a time-out or self-exclusion are automatically excluded from all promotional communications and bonus offers for the duration of the restriction period. Players who have set deposit or loss limits are not excluded from promotions, but all promotional wagering requirements are subject to those limits — the platform will not allow promotional play that would require exceeding a player's self-set financial controls.
When a player activates self-exclusion, any verified real-money balance remaining in the account is returned to the player's registered withdrawal method within 5 business days. Active bonus balances and bonus-derived winnings that have not yet met the applicable wagering requirements are forfeited on self-exclusion in accordance with our Terms & Conditions. We process these returns as a priority — we believe that returning funds promptly reduces the financial pressure that can otherwise prolong a problem gambling episode.
we888 recognises that some players may be more vulnerable to gambling-related harm due to personal circumstances — including financial stress, mental health challenges, or a history of addictive behaviour. We encourage all players to engage with our responsible gaming tools and to speak openly with our support team if they are going through a difficult period. Our agents will never pressure a player in distress to continue playing or dismiss a concern about problem gambling. The platform's marketing activity is also designed to avoid targeting players who have previously self-excluded or who have raised responsible gaming concerns.
GET HELP NOW
If gambling has become a problem — for you or someone you know — please reach out. Our responsible gaming team is available around the clock and all conversations are treated with complete confidentiality.
Connect instantly with a we888 responsible gaming agent through the live chat on our platform. Our agents are trained specifically in responsible gaming support and can activate time-outs or self-exclusion on your behalf immediately.
Available: 24 hours a day, 7 days a weekFor non-urgent responsible gaming enquiries, account limit adjustments, or self-exclusion requests by email, contact our dedicated support team. Use the subject line "Responsible Gaming Request" for prioritised handling.
Email: [email protected]If you feel you need support beyond what we888 can provide, we encourage you to reach out to a professional counselling service or addiction support organisation in your area. Seeking help is a sign of strength — not weakness.
Professional gambling addiction support is available through licensed counsellors and community health centres across Jakarta, Surabaya, Bandung, Medan, Bali, and other major Indonesian cities. Ask your local Puskesmas (community health clinic) for a referral.we888 offers world-class casino games and sportsbook markets — designed for players who enjoy entertainment within their means. Explore our platform with confidence, knowing your safety is always our priority.